> For the complete documentation index, see [llms.txt](https://learn.goodhearttech.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.goodhearttech.org/microsoft/microsoft-365-user-guides/accessing-a-shared-mailbox-in-microsoft-outlook.md).

# Accessing a Shared Mailbox in Microsoft Outlook

### 🔧 Prerequisites

Before you begin:

* You must have **been granted access** to the shared mailbox by your Microsoft 365 administrator.

### 🌐 Outlook Web App (OWA)

1. **Go to** <https://outlook.office.com> and **sign in** with your Microsoft 365 account.
2. In the **left sidebar**, **right-click** your name or the **"Folders"** section.
3. Select **"Add shared folder or mailbox."**
4. Type the **name or email address** of the shared mailbox and select it from the list.
5. Click **"Add."**

📬 The shared mailbox will now appear in your folder list. It may take a few seconds to load.

***

### 💻 Outlook Desktop App (Windows or Mac)

{% hint style="info" %}
Restart Outlook Desktop App (if already open) after access has been granted for changes to take effect.
{% endhint %}

1. Open the **Outlook app**.
2. Click **File** > **Account Settings** > **Account Settings**.
3. In the **Email tab**, select your account and click **Change**.
4. Click **More Settings**.
5. Go to the **Advanced** tab and click **Add...** under "Open these additional mailboxes."
6. Enter the **name or email address** of the shared mailbox and click **OK**.
7. Click **Next**, then **Finish**, and restart Outlook if prompted.

📬 The shared mailbox will now appear in your Outlook folder pane.


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