> For the complete documentation index, see [llms.txt](https://learn.goodhearttech.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.goodhearttech.org/other-nonprofit-resources/nonprofit-partner-resources/how-to-submit-a-support-ticket-to-good-heart-tech.md).

# How to Submit a Support Ticket to Good Heart Tech

Submitting a ticket is the fastest way to get help from our team and ensures your request is tracked from start to finish.

#### Option #1: Use the Good Heart Tech Desktop Icon (Preferred)

{% hint style="info" %}
This option will only be available if the Good Heart Tech support tools are installed on your computer. If you want them installed, please use one of the other options on this page to request the installation code. We’ll have you [follow these instructions](/other-nonprofit-resources/nonprofit-partner-resources/install-good-heart-techs-support-tools-on-your-computer.md).
{% endhint %}

1. On your computer, double-click the **Good Heart Tech** icon on your desktop or taskbar.
2. Fill out the ticket form with as much detail as possible.
3. Click **Submit**.

This option helps us the most because it allows us to more easily identify your computer and environment. If needed, it also lets our team securely remote into your computer to troubleshoot the issue faster.

#### Option #2: Use the Support Portal

1. Go to [**https://support.goodhearttech.org**](https://support.goodhearttech.org/).
2. Log in using your Google or Microsoft 365 account.
3. Click the **New Ticket** button and complete the form.

<figure><img src="/files/UZqVvQsIJD4ywuctuahY" alt=""><figcaption></figcaption></figure>

You can also use the portal to review and update existing tickets, check statuses, and view metrics about past services we’ve provided.

#### Option #3: Email Support

1. Send an email to [**support@goodhearttech.org**.](mailto:support@goodhearttech.org.)
2. Include a clear subject line and a brief description of the issue.
3. Add screenshots or error messages if available.

Your help request will be created in our system, and you will receive an email confirmation.

#### Tips for Faster Support

* Describe what you were trying to do and what happened instead.
* Attach screenshots or error messages when possible.

Using a ticket helps us respond more quickly and ensures nothing gets lost in individual inboxes.


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