Accessing Voicemail in Microsoft Teams Phone System

These instructions will help you check your voicemail for both your own account and shared/Team accounts.

Accessing Your Voicemail

This is how to check voicemail on your own account and number.

1. Open the Microsoft Teams app.

2. In the left sidebar, click on the Calls icon (it looks like a telephone handset).

3. In the Calls section, you’ll see a Voicemail tab. Click on it.

4. Here, you’ll see a list of your voicemail messages. To listen to a voicemail, click on the specific message you want to hear.

5. There should be a play button for each voicemail message. Click on it to listen1.

Accessing Shared Voicemail (Microsoft 365 Team)

This is required if you use a shared voicemail account or a Microsoft 365 group.